Support
Contact us: aslidevelopers@gmail.com. You can also send feedback, with a screenshot, from the app: Settings → Send Feedback. Please include your phone model and what you were doing when the problem happened.
Frequently asked questions
Reminders
I'm not getting reminders
- Make sure notifications are allowed for Exp Reminder in your phone's settings.
- On Android, turn off battery optimisation for Exp Reminder (Settings → Apps → Exp Reminder → Battery → Unrestricted) and allow "Alarms & reminders" if your phone asks.
- Check that the reminder is switched on for the item and the reminder time is in the future.
- Keep your phone's date, time and time zone set automatically.
Can I get more than one reminder for an item?
Yes. When adding or editing an item, subscription or warranty, choose several reminder days (for example 7 days, 1 day and on the day) and the time you want them.
Ad-free plan
How do I remove ads?
Tap Remove ad under any ad, or go to Settings → Go ad-free, and choose the monthly or yearly plan.
I bought the plan but still see ads / changed phones
Sign in with the same Exp Reminder account and Apple or Google account you bought it with, then tap Settings → Restore purchase.
How do I cancel or change my plan?
Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → your profile → Payments & subscriptions → Subscriptions. You can also open these from Settings → Manage or cancel plan in the app. Refunds are handled by Apple or Google.
Account and data
Do I need an account?
No. Tap Explore the app to use it as a guest. Create an account later from Settings to keep your items and use them on other devices; your guest items move to the new account.
I forgot my password
On the Log in screen, tap Forgot Password and follow the email. If you signed up with Google or Apple, use that button to sign in instead.
How do I delete my account?
In the app: Settings → Delete Account. More details, and what to do if you can't open the app: Delete your account.
How do I change the language or theme?
Go to Settings and tap App Language or Theme.